Privacy Policy

The Nail Edit Studio ("we," "us," or "our") is a nail salon located in Walnut Creek, California. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book appointments online, create an account, or receive communications from us.

If you have questions about this policy, please contact us at hello@thenaileditstudio.com or (925) 262-5518.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, and phone number
• Billing and payment information

Appointment Details

• Services requested, appointment dates and times, and assigned stylist

Device and Usage Data

• IP address, browser type, and operating system
• Pages visited, referring URLs, and general usage patterns
• Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Provide and manage appointments and customer accounts
• Send SMS appointment confirmations, reminders, and updates
• Process payments, including card-on-file and deposits
• Respond to inquiries and provide customer support
• Improve our website and services

When We Share Your Information

We do not sell your personal information. We may share your data with trusted service providers who help us operate our business, including:

• Stripe for payment processing
• Firebase (Google) for authentication, data storage, and hosting
• Twilio for SMS appointment notifications
• Resend for email communications

These providers only access your data as needed to perform services on our behalf. We may also disclose information when required by law or to protect our legal rights.

SMS Communications

When you book an appointment or provide your phone number, you may receive text messages related to your appointments, including confirmations, reminders, and status updates.

• Message and data rates may apply.
• Message frequency varies based on your appointment activity.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.

Opting out of SMS will not affect your ability to book appointments, but you will no longer receive text-based reminders.

Data Retention

We retain your personal information and appointment records for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you close your account or request deletion, we will remove or anonymize your data within a reasonable timeframe, unless we are required by law to retain it.

Your Choices and Rights

You have the right to:

• Access, update, or correct your personal information through your account settings
• Request deletion of your personal data by contacting us
• Opt out of SMS communications by replying STOP
• Opt out of non-essential email communications by using the unsubscribe link

To exercise any of these rights, contact us at hello@thenaileditstudio.com.

Cookies and Analytics

We may use cookies and similar technologies to improve site performance, understand how visitors use our website, and enhance your experience. These tools help us analyze traffic patterns and measure the effectiveness of our content. Most browsers allow you to manage or disable cookies through their settings.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While no system is completely secure, we take the security of your data seriously and work to safeguard it.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: